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COMPANY POLICIES
 

We value our clients' experience and time.

Due to high demand and volume of appointments, policies will be strictly enforced.  
We thank you for your understanding and cooperation and for supporting a Woman-owned and operated business!

Credit/Debit Card Authorization Policy

All Customers required to have a valid credit/debit card on file to book/receive services
Starting 8/8/21 customers will need to fill out a credit card authorization form to have a valid credit card on file. Having this form on file will allow you to pre-book your appointments at the studio or make appointments over the phone, or use a third party booking system. You will be provided with a copy of all company policies prior to signing the authorization form. If you choose to forgo the cc authorization form, please understand all appointments will need to be made through our  online booking platform Genbook, where credit card information will be collected over a secure server. If you are booking on a third party server you will need to fill out a cc authorization form prior to receiving services, for further appointments booked on third party server. If card supplied online is not valid and the individual incurs a policy fee, the outstanding balance must be taken care of before services can be scheduled or performed, online booking will be blocked. Please contact us at 720-799-3829 to resolve outstanding balance and restore online booking capability. Thank you for your understanding and cooperation

24-HOUR CANCELLATION and RESCHEDULING POLICY

 

To cancel or reschedule your appointment, please contact us by phone, please leave a voice mail if you do not talk directly with an individual, at least 24 hours prior to your scheduled appointment. Any cancellations made after the 24-hour period to your scheduled appointment are subject to a fee of 55% of the original scheduled service cost/PER SERVICE CANCELED

 

All appointments rescheduled after 24 hours prior to your scheduled service are subject to a $20 rescheduling fee/PER SERVICE RESCHEDULED

Services scheduled that are 15 minutes or less, do not have a grace period for tardiness, you are expected to be at your service on time. these appointments are charged a $10 rescheduling fee/SERVICE RESCHEDULED

Services that are longer then 30 min have a 15 min grace period, before appointment will need to be rescheduled and a $25 rescheduling fee is applied.

No Call No Show Policy

All no-call, no-shows are required to pay100% of the listed service price for each booked service. 

A No call No show is rude and unappreciated, with that being said we do understand that things beyond our control can happen, which is why we will allow a client to book a service and use their voucher with a zero balance on the account following the first no call, no show. If any client has two no call, no shows, future appointments will not be accepted and all 3rd party vouchers are forfeited and fees applied to card on file. 

 

All clients with a Groupon/ Living Social/ Classpass voucher are subject to the same policies. NO EXCEPTIONS!

BY PROVIDING A DEBIT/CREDIT CARD AT TIME OF BOOKING YOU ARE ACKNOWLEDGING AND AGREEING TO ALL POLICES AND FEES, WHILE AUTHORIZING THE CHARGING OF THE CARD PROVIDED FOR APPLICABLE POLICY FEES

 

All Wax Pass or pre-paid clients are subject to the same policies. Fees will be charged to the card on file.

Fees can take up to a full pay period ( 2Weeks maximum) to post to your account. 

LATE POLICY

Please arrive on time for your appointment. We pride ourselves on allowing plenty of time to complete each service. This ensures quality work and customer satisfaction. When a service is started late, it can affect all appointments following. If you are more than 10* minutes late to a 30 min appointment, your appointment will need to be rescheduled, and a fee will be applied. *All scheduled appointments that are 15 minute services do not have a grace period and are expected to be on time or early.

All appointments that are 45min-1hr scheduled time, have a 15 min grace period at the discretion of the technician, and the understanding that the full service may not be  completed to standard. If later then 15 min late, appointment will need to be rescheduled and fees applied.  Strictly enforced. No exceptions

GROUPON & LIVING SOCIAL & CLASSPASS

All Policies apply to customers that have purchased a discounted voucher through Groupon,  Living Social and Class Pass. These companies are 3rd party affiliates and are not associated with Denver Divine Waxing Studio, therefore all returns must be made through the party in which the service voucher was purchased. Package Vouchers can not be shared by  multiple clients, 1 person per voucher, no exceptions. If you are booking your service on the 3rd party booking system and not through our website booking tool, the appointment is not guaranteed for the time and date selected, appointment is only guaranteed if you receive a confirmation email  from Denver Divine Waxing Studios booking system Genbook. You will receive a personal communication email from us if your selected date and time that are not available with options for reschedule. All outstanding balances must be taken care of before re-booking can occur.

SATISFACTION GUARANTEE

We strive for exceptional results and outstanding customer service. Please let us know how we are doing, what is working and where improvements can be made.  

At Denver Divine Waxing Studios there is absolutely no double-dipping into the wax, and a new stick is used every single time to ensure no cross-contamination between clients.

Wax pots are deep-cleaned and disinfected regularly. This ensures cleanliness and increases the efficacy of the wax.

We are providing more than just a waxing/skincare service, we provide skilled technicians, in a professional business setting, offering a secure booking system for all private and financial information, while using high quality wax and supplies for all services.