CANCELLATION & LATE POLICIES
WE VALUE OUR CUSTOMER EXPERIENCE AND TIME
24 HOUR CANCELLATION POLICY
To cancel or reschedule your appointment, please contact us at least 24 hours prior to your scheduled appointment. Any cancellations made within the 24 hour period to your scheduled appointment are subject to a fee of 55% of the original scheduled service cost. All no call no shows are required to pay100% of the listed service price, for each booked service.
All rescheduled appointments within 24 hours prior to your scheduled service are subject to a $20 rescheduling fee. Any services scheduled that are 15 minutes or less are charged a $10 rescheduling fee.
All clients with a Groupon voucher are subject to the same policies. All no call no shows or cancellations for Groupon vouchers are subject to voucher redemption for that appointment and you will have a 24 hour grace period to contact and reschedule an appointment at the Manager's discretion.
If any client has two no call no shows, future appointments will not be accepted. We thank you for your understanding and cooperation. We value our customers and their time. Due to high demand and volume, policies will be strictly enforced.
All Wax Pass or pre-paid clients are subject to no call no show fees. Late cancellation fees will be charged to the card on file.
Fee's can take up to 48-72 hours to post to account.
Please arrive on time for your appointment. We pride ourselves in allowing plenty of time to complete each service. This ensures quality work and customer satisfaction. When a service is started late, it can affect all appointments following. If you are more than 10 minutes late, your appointment will need to be rescheduled, and a fee will be applied.
We strive for exceptional results and outstanding customer service. Please let us know how we are doing, what is working and where improvements can be made.
At Denver Divine Waxing Studios there is absolutely no double dipping into the wax, and a new stick is used every single time to ensure no cross contamination between clients.
Wax pots are deep cleaned and disinfected regularly. This ensures cleanliness and increases the efficacy of the wax.
GROUPON & LIVING SOCIAL
Denver Divine Waxing will follow in accordance with all Groupon and Living Social Policies. Only One Groupon/Living Social vouchers will be allotted per client. Each voucher needs to be in the name of client redeeming at the time of service. For gifted vouchers, we will allow one voucher to be redeemed per client. This voucher must be labeled as a gift. Please read all fine print on vouchers before purchasing. We gladly offer Groupon and Living Social to allow new clients the opportunity to try our services at a discounted rate to ensure the satisfaction of all that we have to offer!
Thank you for supporting a Female owned and operated business!