CANCELLATION & LATE POLICY
WE VALUE OUR CUSTOMER EXPERIENCE AND TIME
24 HOUR POLICY
To reschedule or cancel please contact within 24 hrs. Any cancellations of appointments made after the 24 hr period are subject to a fee of 55% of the original service total. All no call no shows will have to pay 100% of the listed full price service fee, for each booked service. All rescheduled appointments after the 24 hr mark are responsible for a $20/service rescheduling fee.Any services that are 15 min or less are charged $10/service. All clients with a Groupon voucher are subject to the same policies. All no call nor shows or cancellations for Groupon vouchers, please note that the voucher will be redeemed for that appointment and you will have a 24 hr grace period to contact and reschedule an appointment at the manager/owners discretion. If any client has two no call no shows, future appointments will not be accepted. We thank you for your understanding and cooperation, here at Denver Divine Waxing Studio we value our customers and their time, due to high demand and volume, policies will be enforced. Any questions concerning polices are welcomed to be submitted.
*all wax pass or prepaid clients are subject to nocall no show fees and late cancellation fees will be applied to card on file.
All charges can take up to 48-72 hrs to show in account.
Late Policy: Please arrive on time. Here at Denver Divine We pride ourselves in allowing plenty of time to complete a service. This ensures quality work and customer satisfaction, when a service is started late it can effect all appointments following. Please be mindful. If you are more then 10 minutes late your appointment will need to be rescheduled and a fee will be applied. Thank you for your cooperation.
Here at Denver Divine Waxing we strive for exceptional results and outstanding customer service. Please let us know how we are doing, what is working and where improvements can be made.
At Denver Divine Waxing there is absolutely no double dipping a new stick is used every time to ensure no cross contamination occurs.
Wax pots are deep cleaned and disinfected regularly, this ensures the cleanliness and increases the efficacy of the wax.
Denver Divine Waxing will follow in accordance with Groupon and Living Social Policies. Only One Groupon/Living Social vouchers will be allotted per client. Each voucher needs to be in the name of client redeeming at the time of service. For gifted vouchers Denver Divine will allow One to be redeemed per client. This must be labeled as a gift. All policies adhere to Groupon/living social vouchers. The voucher is available for new clients only. Please read fine print on voucher before purchasing. We gladly offer Groupon and Living Social to allow new clients an opportunity to try our services at a discounted price to ensure the satisfaction of all we have to offer!
Thank you for supporting a Female owned and operated business!