COMPANY POLICIES
We value our clients' experience and time.
Due to high demand and volume of appointments, policies will be strictly enforced.
We thank you for your understanding and cooperation and for supporting a Woman-owned and operated business!
Credit/Debit Card Authorization Policy
All Customers are required to provide a debit or credit card to reserve an appointment per our late cancellation/no show policy. Which states that all no call no shows are responsible for the full cost of the booked services.We request that you give us a 12 hr notice of cancellation or rescheduling of services. Any Cancellations after the 12 hr grace period are subject to the full cost of the service or services scheduled. Rescheduling or changing your appointment after the 12 hr grace period are subject to fees per the technician discretions. Therefore we do not take appointments over the phone or text due to privacy and security risks. We are strictly online booking only. We do not have a secure way to store credit or debit card information given over the phone.You are welcome to prebook your appointment after your service to avoid entering your credit card through the secure online booking portal Booksy. You will have to place a card on file in salon.
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12-HOUR CANCELLATION/RESCHEDULING POLICY
To cancel or make changes to your scheduled appointment, you may do so through the booksy app at your convenience, or contact us by phone, please leave a voice mail if you do not talk directly with an individual or send a text, at least 12 hours prior to your scheduled appointment. Any cancellations or changes made to an appointment after the 12-hour period are required to pay 100% of the original service cost/PER SERVICE Canceled or Changed. If you do not contact us by phone to cancel your appointment and it is after the 12hr period and choose to cancel through the Booksy App, the cancellation fee will be automatically charged to card on file with-in 72hours of cancellation.
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No Call No Show Policy
All no-call, no-shows are required to pay100% of the listed service price for each booked service.
A No call No show is rude and unappreciated, with that being said we do understand that things beyond our control can happen, which is why we will allow a client to book a service and use their voucher with a zero balance on the account following the first no call, no show. If any client has two no call, no shows, future appointments will not be accepted and all 3rd party vouchers are forfeited and policy fees applied to card on file.
All clients with a Groupon/ Living Social/ Classpass voucher are subject to the same policies. NO EXCEPTIONS!
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BY PROVIDING A DEBIT/CREDIT CARD AT TIME OF BOOKING YOU ARE ACKNOWLEDGING AND AGREEING TO ALL POLICES AND FEES, WHILE AUTHORIZING THE CHARGING OF THE CARD PROVIDED FOR APPLICABLE POLICY FEES
All Wax Pass or pre-paid clients are subject to the same policies. Fees will be charged to the card on file.
Fees can take up to a full pay period ( 2Weeks maximum) to post to your account.
LATE POLICY
Please arrive on time for your appointment. We pride ourselves on allowing plenty of time to complete each service. This ensures quality work and customer satisfaction. When a service is started late, it can affect all appointments following. If you are more than 10* minutes late to a 30 min appointment, your appointment will need to be rescheduled, and a fee will be applied. *All scheduled appointments that are 15 minute services do not have a grace period and are expected to be on time or early.
All appointments that are 45min- or longer , have a 15 min grace period at the discretion of the technician, and the understanding that the full service may not be completed to standard and all service booked will be charged even if all services can not be completed. If later then 15 min , appointment will need to be rescheduled and fees applied. Strictly enforced. No exceptions
GROUPON & LIVING SOCIAL & CLASSPASS
All Policies apply to customers that have purchased a discounted voucher through Groupon, Living Social and Class Pass. These companies are 3rd party affiliates and are not associated with Denver Divine Waxing Studio, therefore all returns must be made through the party in which the service voucher was purchased. Package Vouchers can not be shared by multiple clients, 1 person per voucher, no exceptions. If you are booking your service on the 3rd party booking system and not through our website booking tool, the appointment is not guaranteed for the time and date selected, appointment is only guaranteed if you receive a confirmation email from Denver Divine Waxing Studios booking system Booksy You will receive a personal communication email from us if your selected date and time are not available with options for reschedule. All outstanding balances must be taken care of before re-booking can occur.
SATISFACTION GUARANTEE
We strive for exceptional results and outstanding customer service. Please let us know how we are doing, what is working and where improvements can be made.
At Denver Divine Waxing Studios there is absolutely no double-dipping into the wax, and a new stick is used every single time to ensure no cross-contamination between clients.
Wax pots are deep-cleaned and disinfected regularly. This ensures cleanliness and increases the efficacy of the wax.
We are providing more than just a waxing/skincare service, we provide skilled technicians, in a professional business setting, offering a secure booking system for all private and financial information, while using high quality wax and supplies for all services.
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